📜 9xShoppy Return & Refund Policy

At 9xShoppy, we are committed to delivering genuine and high-quality products. We understand that sometimes issues may occur, and our Return & Refund Policy is designed to ensure a fair and transparent process for our customers. Please read the policy carefully before placing an order.

1. Returns and Refunds for Customers

Return Request Period

• Customers must raise any return or refund request within 48 hours of receiving the order.

• Requests after 48 hours may not be accepted.

Return Eligibility

• Damaged or Defective Products: Customer must provide a clear unboxing video showing the damage/defect.

• Missing Items: If any item is missing from the package, an unboxing video is mandatory to verify the claim.

• Note: Claims without unboxing video evidence cannot be processed.

Refund Eligibility

• Damaged/Defective: If verified, we will provide a full or partial refund or replacement.

• Missing Items: Verified missing items will be refunded.

• Electronics: No returns/refunds are applicable for defective electronic items.

Return Shipping

• Return shipping cost is the customer’s responsibility.

• We recommend using a trusted courier with tracking.

Rejection/Denial of Parcel

• If the customer refuses/denies delivery:

  • Double shipping cost (forward + return) will be deducted from the refund.

Refund Process

• Once the returned item is received and inspected, the refund will be approved/rejected.

• Approved refunds will be processed within 7 working days to the original payment method.

• Only unused, undamaged, and original-condition items are eligible.

2. Refunds & Returns for Suppliers/Dropshipping Partners

• Damaged/Defective: Notify within 48 hours → Replacement or Refund provided.

• Incorrect Items: Replacement or Refund provided if it’s our packing error.

• Missing Items: Report within 48 hours with proof → Refund issued.

• Quality Check: We follow strict QC before shipping. If any issue arises post-delivery, submit unboxing video + details → Replacement or Refund will be arranged.

3. Non-Returnable Items

The following items are not eligible for return/refund:

• Used or customer-damaged products.

• Products marked “Non-Returnable” on product page.

• Electronic products.

4. Return/Refund Process

• Customer reports issue within 48 hours.

• Must provide unboxing video + order details.

• 9xShoppy team reviews and confirms eligibility.

• Customer ships item back (if required).

• Refund/Replacement issued within 5 working days after approval.