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🔁 Return & Refund Policy – 9xShoppy

At 9xShoppy, we are committed to delivering quality products through our dropshipping platform. While we carefully ensure product quality before dispatch, we understand that issues may sometimes occur. This Return & Refund Policy explains the process for returns, refunds, and replacements for both customers and dropshipping partners.

1. Returns & Refunds for Customers

⏱ Return Request Timeline

• Customers must inform us within 48 hours of receiving the product.

• Requests raised after 48 hours will not be accepted under any circumstances.

✅ Return Eligibility

Damaged or Defective Products

• If a product arrives damaged or defective, the customer must share a clear unboxing video showing the issue.

• The video must be recorded from the moment the package is opened.

• The complaint must be submitted within 48 hours of delivery.

• No return or refund is applicable for defective electronic items.

Missing Items

• If any item is missing, a clear unboxing video is mandatory.

• Once verified, a refund for the missing item(s) will be processed if the item cannot be fulfilled.

💰 Refund Eligibility

Refunds are processed only after proper verification and approval:

• Damaged or Defective Items:
  Partial or full refund will be issued based on approval.

• Missing Items:
  Refund will be issued if replacement is not possible.

🚚 Return Shipping

• Return shipping cost must be borne by the customer.

• Customers are advised to use a trackable courier service.

• Shipping charges are non-refundable.

❌ Order Rejection / Parcel Refusal

If a customer refuses or rejects a parcel after dispatch:

• Double shipping charges (forward + reverse) will be deducted from the refund.

• Refunds, if applicable, will be processed after deductions.

🔄 Refund Processing Time

• Once the returned product is received and inspected, we will inform you of approval or rejection.

• Approved refunds will be processed within 7 working days.

• Refunds are issued only if the product is unused, undamaged, and in original packaging.

2. Returns & Refunds for Dropshipping Partners

Dropshipping partners are responsible for customer communication. However, 9xShoppy will support partners in genuine cases.

📦 Damaged or Defective Products

• Must be reported within 48 hours of delivery.

• After verification, we will:

  • Replace the product OR

  • Issue a full refund

🔁 Incorrect Items

If an incorrect product is shipped due to our error:

• Replacement or full refund will be provided.

📉 Missing Items

• Must be reported within 48 hours of delivery.

• Refund will be processed after verification if replacement is not possible.

🛠 Quality Check & Proof

• Strict quality checks are conducted before dispatch.

• Unboxing video is mandatory for all claims.

• Supporting images/videos may be requested.

3. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

• Used or damaged products

• Items without original packaging

• Products marked non-returnable

• Electronic products

4. Return / Refund Process

1. Raise a request within 48 hours of delivery

2. Share unboxing video and supporting proof

3. After approval, the customer ships the product back

4. Refund or replacement is processed after inspection

5. Shipping Charges

• Shipping charges are non-refundable in all cases.

• This includes:

  • Forward shipping

  • Return shipping

• Dropshipping partners are responsible for return shipping costs.

📞 Contact Us

For return or refund support, reach us at:

• Store Name: 9xShoppy

• Email: support@9xshoppy.in

• WhatsApp: +91 7057723215

• Support Hours: 10:00 AM – 7:00 PM (Monday to Saturday)